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Support is the foundation of your technology system. We offer our clients quality, hands-on support. This is where we really shine. If you are seriously considering doing business with us we will give you contact information to one of the practices that we support. You then can hear first hand how much Physicians and staff appreciate our support.
Without quality support, you will be extremely frustrated when issues arise and your office will not operate at peak efficiency. We know this from experience; some of our newest clients came to us after purchasing software form large corporate sales teams, some after a year, and others after only a few months of struggling with poor corporate support. We hear stories from these clients such as, “We cannot get them to call us back when we file a trouble ticket” or “Every time we call in on the support line we are redirected to a separate department and it can take thirty minutes before we are able to even tell them about our issue. And then there is additional wait time to resolve the issue.”
We view ourselves as a consulting/support-based company. Sure, we have to sell technology systems so that we have customers to support, but sales are not where we choose to focus our energy. We have seen the benefits of keeping our clients happy with quality support.
One of the offices that we support uses Practice Partner and is very satisfied. The practice gained two new providers that had been using a competing solution and these providers petitioned their new office to begin using the system they were familiar with. The response from the office manager at our sight was…
”You can choose whichever EMR software you would like to use, but the entire office will use the PMSI team for support.”
Rachelle, Office Manager
Physicians Building Group, Salem, OR
We offer different kinds of support so you can pick and choose what works best for your office. We offer Hosting, Remote Back-up Services, Priority Remote Support, Standard Remote Support, and Standard Phone Support.
For complete details on our Support Options, click here.
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Want to speak to us about our products or
services?
Give us a call at 541.210.5240
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